I have written several times about the access to Sintra by car.
Since 2019, several places are not reachable by car, and only authorized vehicles can enter, and park.
Places such as: Pena National Palace, Moorish Castle, Pena Park, but also the central square of Sintra (Sintra National Palace).
All these places are not possible to enter with rental cars.
See here and here, my previous articles with more details.
Check here for the map of Sintra, showing restrictions on car traffic: http://prntscr.com/1CmIbhk5Dz-h
(this itinerary is forbidden to reach by private/rental cars, all roads in blue are not acessible)
The suggestion would be to hire an authorized car + driver/guide or take a taxi.
The best option would be taking a private tour to Sintra from Lisbon, with pickup/drop-off from your hotel.
Check here, for the Golden Triangle Tour, one of the most popular tours.
Please check here some private transfer options.
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